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INTEGRATION SUPPORT THAT KEEPS YOU CONNECTED

Discover the right integration support plan for your retail business. Emerging brands to enterprise, we have a plan to fuel your exciting growth.

ENTRY

Entry level support for your integration needs.

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9-5 integration support

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Help guides & FAQ

Pro

Elevate your brand with comprehensive integration support.

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9-5 integration support

N

Help guides & FAQ

N

Critical support prioritisation

N

Monthly incident report & review

Enterprise

Premium integration support for large growing brands.

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9-5 integration support

N

Help guides & FAQ

N

Critical support prioritisation

N

Monthly incident report & review

N

Quarterly health check

N

Peak season monitoring

N

Executive sponsor

supporting THE best brands in the business.

EXPLORE OUR SUPPORT PLAN FEATURES

9-5 Support

Access to an instant chat messenger system to raise support needs between 9am and 5pm Monday to Friday.

Help Guides & FAQ

Access to help guides, video tutorial database, FAQ’s and Knowledge articles.

Service Level Objectives

Based on Tier, we will advise objectives or agreements we have to resolve your queries and needs in support.

Incident Reporting

If an incident takes long to resolve and is deep-rooted, we will create a report detailing the investigation and resolution.

Critical Support Prioritisation

In the event that you raise a severity one case (Business Stopping) we will ensure this ticket is prioritised above and beyond any others in our pool.

Strategy Planning Sessions

These sessions will be arranged quarterly and are used to derive anything from how best to utilise the platforms, to improvements for Peak Sales planning.

Monthly Incident Report & Review

We will release a monthly report showing incidents you have raised, how we have resolved them etc. A call will be scheduled (If asked) to review the report.

Version Control Assistance

Our team will track and manage any changes to software script. Additionally, we will assist with the latest updates of your solutions.

Executive Sponsor

We will designate your business an Executive Sponsor who will take responsibility for the success of your support plan and will be your pathway to escalating issues if needed.

Peak Trading Monitoring

During peak trading times (new releases, sale events, Black Friday etc.) We will actively monitor your systems to ensure everything runs smoothly.

Monthly Stress Testing

We will run stress testing on the solutions you have to identify any bottlenecks, potential issues etc and either resolve or advise on what needs to be done.

Quarterly Solution Review

We will arrange a review of your ecosystem quarterly to discuss how it has performed, if any fine-tuning is needed and if there are areas for improvement.

Dedicated Retail Specialists

You will have full access to our industry-leading team who have worked with some of the fastest-growing retailers in the world!

NEED A BESPOKE SUPPORT PLAN?

Knotted Commerce

We are an integration and data agency that specialises in connecting the tech stacks of growing retail brands. 

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