INTEGRATION SUPPORT

THAT KEEPS YOU CONNECTED

Discover the right integration support plan for your retail business. Emerging brands to enterprise, we have a plan to fuel your exciting growth.

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Your success is key

Our iPaaS support plans help your brand maximise its return on investment (ROI) whilst reducing risk and optimising performance.

I want to chat support plans

Retail experts

We’re a retail-only integration agency. Over the years our specialist team has supported and grown some of the most exciting brands in the industry.

Cost effective

Hiring internal technical resource is expensive. Our plans give you access to our team of integration specialists for a fraction of the cost.

Flexi Plans

We offer a variety of different support levels to fit your requirements and needs. These plans are fluid, allowing you to scale up or down when needed.

Peak-period ready

Peak periods can be the most challenging times for your business. Discover our specialist peak offerings to help you smash your busiest trading periods.

DISCOVER OUR INTEGRATION SUPPORT PLANS

Query/Issue management

Self-service dashboard

Ticket resolution workflow

Service Level Objective (SLOs)

Major incident management

Hours of coverage

Phone escalation

Monthly reporting

Dedicated Slack channel

Dedicated scheduled resource (CRs and Consultancy)

Sales monitoring 'hypercare' included as standard

Guidance Surgery/Workshops

Support

X

9am - 5:30pm weekdays (UK)

Optimise

X

9am - 5:30pm weekdays (UK)

X

5 hours/month

Partner

X

9am - 5:30pm weekdays (UK)

X

10 hours/month

X

See what our customers had to say

Discover why the fastest-growing retail brands choose Knotted Commerce for all their integration and automation needs.

How we integrated and supported Kidly’s new end-to-end eCommerce tech stack

“We knew the best thing for the business was to move away from our own internally developed platform and onto Shopify. The appeal of Shopify is that it regularly brings out new and exciting functionality which seamlessly allows businesses to adapt to the market faster.

Additionally, we adopted NetSuite because it can integrate into our entire tech stack and deliver powerful financial and product management capabilities.”

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Discover our success stories

Read our latest blog posts

BLOG POSTS

Five Ways to Optimise Your Shopify Plus Store

In the ever expanding world of eCommerce, Shopify is a true industry leader when it comes to both customisation and scalability. Shopify Plus, the most advanced tier of the platform, offers a plethora of additional features that can enhance customer experience and...