eCommerce Integration Support That Keeps You Connected

Utilise our Technical Support team to maintain your eCommerce integrations and enhance your ROI for your brand.
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Why outsource your integration support?

Hiring an internal I.T resource to manage your integrations is expensive and risky. Leave it to the experts who have supported the integrations for some of the most fast-paced and complex eCommerce businesses out there. Our Technical Support team work as an extension of your business to continuously optimise your integrations and ensure you are ready for any challenge.

Support

Plans

We offer tailored support plans designed to meet all your integration needs seamlessly. Maximise your ROI whilst reducing risk and optimising performance.

Support

This is our entry-level support tier that is designed to give your eCommerce business a solid integration foundation. This includes:

• Query/issue management
• Self-service dashboard
• Ticket resolution workflow
• Service level objectives (SLOs)

Optimise

This is our mid-tier support plan that is perfect for scaling eCommerce businesses with more demanding integration requirements. This includes:

• Everything in Support
• Major incident management
• Phone escalation
• 5 hours/month of dedicated scheduled resource

Partner

This is our highest tier support plan for brands with a demanding integration architecture. This includes:

• Everything in Optimise
• Monthly reporting
• Dedicated Slack channel
• 10 hours/month of dedicated scheduled resource
• Sales monitoring 'hypercare' included
• Guidance Surgery/Workshops

Bespoke

If you require specific integration support capabilities then we're here to help. Book in a discovery call with our team to explore your options.

Why Choose Knotted Commerce?

01
Unique iPaaS background
Our Co-founders and Delivery Team helped grow one of the world’s leading iPaaS platforms. This unique background has equipped us with an incomparable knowledge that translates into industry-leading integration implementation for brands.
02
Experts in complex integrations
We excel in weaving together complex systems such as eCom platforms, ERP, POS, WMS and 3PLs.
03
Optimised for peak performance
We specialise in optimising and stabilising systems to handle peak trading periods like Black Friday and Cyber Monday. Our experienced team has delivered integrations for high-volume businesses like Lounge, AYBL and Huel which can process over 30,000 orders in just 30 minutes.
04
Proven growth catalysts
Our team has played a pivotal role in the skyrocketing success of numerous brands, including those featured in The Times’ 100 Fast Growth list.

What Our

Clients Say

See what our satisfied customers say about our integration support.

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(Childsplay Clothing)

Despite the unique nature of our integration, their support throughout the process was outstanding

Working with Knotted Commerce has been an exceptional experience for us.
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Unlock your brand's potential with our integration support.

Join the 100+ brands who have optimised their business operations through our integration support plans.

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